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Retail Licensing/Certification
Retail Industry Licensing and Certification
Apparel Retail Certification & Licensing
Retail Industry: Training & Continuing Education
This section breaks down licensing and certification
opportunities into industry-specific designations. These
credentials apply solely to individuals looking to advance in
that particular trade.
Apparel Retail Certification & Licensing [top]
Clothing retailers may take full advantage of general
certification programs sponsored by the National Retail
Federation (www.nrf.com), among them the National
Professional Certification in Retail Management. Moreover,
those interested specifically in the fashion arena also have a
number of tailor-made career options and educational
opportunities.
The primary professional designations in the apparel
industry's retail sector are fashion merchandising, fashion
marketing and fashion buying.
- Fashion Buyers select clothing lines suitable for
particular stores, demographic groups and geographic areas.
They likewise must have a strong sense of future trends, as
well as a penchant for consumer psychology.
- Fashion Marketers use advertising to showcase
particular clothing lines. They must also, however, create a
buzz in their potential market - as well as help set trends -
around the products they are endorsing.
- Fashion Merchandisers, more than any other apparel
pro, must perform every aspect of their jobs with the
consumers as the focal point. Besides selecting what to sell
in a given establishment, a merchandiser works on "packaging"
the product, from grouping clothing types (jean racks next to
designer tees, for instance) to setting up displays. The idea
is to expose customers to the full range of possibilities -
and to convince them that they simply must buy.
Cosmetology Retail Certification & Licensing
Before picking up the scissors and comb, cosmetologists and
barbers must receive a license in most states. Qualifications
vary by state, but in general, applying for a license first
requires graduation from an accredited school, then passage of
a written exam and finally demonstration of basic skills. Most
other personal appearance workers - from manicurists and
pedicurist to makeup artists and skin care specialists - also
must obtain a license.
Many states also offer licenses at the master and instructor
level for cosmetologists, barbers, estheticians, etc.,
following completion of a set number of continuing education
hours and years of experience.
The following links are broken down by each state's
cosmetology board:
Advanced Cosmetology Certifications
Pharmacy Retail Certification &
Licensing
Working as an employee at, or owning, a
pharmacy requires complete understanding in terms of product.
After all, a botched order can mean so much more than just an
angry customer. Therefore, pursuing advanced certification not
only enables proprietors in this end of the retail industry to
tout specialized services, but also lets professionals in the
field better market themselves.
- Certification in Pharmaceutical Management: This
designation, found at various pharmacy schools, teaches
professionals entering or already in the field how to
effectively manage a practice. Specifically, related course
work usually focuses on an overview of pharmaceutical
industry issues. These might include information about drug
development and discovery; current FDA regulations; approval
processes and methodologies as they relate to compliance; the
role of operational units in drug manufacturing; and drug
dosage forms.
Course subjects could include topics such as Business Ethics,
Disease Management, Pharmacoeconomics; Field Sales Management
and more.
Certificates through the Board of Pharmaceutical
Specialties (BPS)
Below are several key certification programs ideal for pharmacy
owners and staff looking to expand a business's functions.
http://www.bpsweb.org/Home.html.
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Nuclear Pharmacy Certification: While involved in a
complex specialty, certified nuclear pharmacists are
helping lead the way in new medical technologies. This
credential teaches the candidate how to practice nuclear
medicine and radiopharmaceuticals. Areas of education
generally include:
- - Procurement
- - Compounding
- - Quality assurance
- - Dispensing
- - Distribution
- - Health and Safety
- - Provisions of information and consultation
- - Monitoring patient outcome
- - Research and development
The recertification process for the credential, Nuclear
Pharmacist, consists of three main tasks:
- - Self-Evaluation: During this portion of the
application, the candidate reviews the Content Outline
for the specialty certification examination, with a focus
on nuclear pharmacy practice activities/functions that
have changed since initial certification or last
recertification.
- - Peer Review: The candidate must document
nuclear pharmacy practice activities over the seven-year
certification period. This material is then reviewed by
the Specialty Council on Nuclear Pharmacy.
- - Formal Assessment: The practitioner's
knowledge and skills in Nuclear Pharmacy are assessed in
one of two ways. The recertification candidate must
either receive a passing score on the 100-item,
multiple-choice objective examination, or they must earn
70 hours of continuing education provided by a
professional development program approved by BPS.
-
Nutrition Support Pharmacy Certification: Many
industry pundits feel nutrition support is a major element
in home care. Professionals holding this designation
address the care of patients who receive specialized
nutrition support, including parenteral and enteral
nutrition. In addition, the nutrition support pharmacist
works to promote maintenance and/or restoration of optimal
nutritional status, designing and modifying treatment
according to the patient's needs.
This particular credential also teaches pharmaceutical
professionals how to oversee tasks such as:
- - Using an interview process to collect medical,
nutritional, psychological and socioeconomic history from
the patient themselves or the patient's caregiver.
- - Assessing a patient's nutritional status by
reviewing their medical history for disease states,
clinical conditions, medical/surgical therapies,
laboratory findings, imaging studies and more.
- - Measuring physical assessment parameters vital to
nutritional status.
- - Evaluating subjective and objective data to
identify a patient who is, or might become, overnourished
or undernourished.
- - Estimating daily micro/macro nutrient
requirements.
- - Identifying interactions between drugs, dietary
supplements and nutrients.
- - Identifying available specialized nutrition support
access and evaluate eligibility for reimbursement.
Requirements include: Aside from passing a
specialty certification examination, the candidate
must:
- - Have graduated from a pharmacy program accredited
by the Accreditation Council for Pharmacy Education or an
alternative program accepted by BPS.
- - Have a current and active license to practice
pharmacy
- - Have completed three years of experience with a
substantial amount of time spent in activities pertaining
to nutrition support pharmacy.
Or, candidates must meet one of the following
requirements:
- - Have completed a Specialty Residency in nutrition
support pharmacy practice as well as have one year of
additional practice experience (with a substantial amount
of time spent in nutrition support pharmacy).
- - Have completed a nutrition support fellowship as
well as have one year of additional practice experience
(with a substantial amount of time spent in nutrition
support pharmacy).
- - Have completed both a Specialty Residency in
nutrition support pharmacy practice and completed a
nutrition support fellowship.
-
Board Certified Pharmacotherapy Specialist:
Professionals specializing in Pharmacotherapy help ensure
the safe, appropriate, and economical use of drugs in
patient care, according to the BPS. They often work as a
member of a multidisciplinary team and usually are the
primary source of drug information for other healthcare
professionals.
Requirements include: Aside from passing a
specialty certification examination, the candidate
must:
- - Have graduated from a pharmacy program accredited
by the Accreditation Council for Pharmacy Education or an
alternative program accepted by BPS
- - Have a current and active practice license
- - Have a Bachelor of Science in Pharmacy degree and
one of the following: Five years of practice with a
substantial component of patient care in pharmacotherapy;
completion of a Pharmacy Practice or Specialty Residency
and three additional years of practice with a substantial
component of patient care in pharmacotherapy; Completion
of both a Pharmacy Practice Residency and a Specialty
Residency; Doctor of Pharmacy degree with three years of
practice experience (must have a substantial component of
patient care in pharmacotherapy); Doctor of Pharmacy
degree with completion of a Pharmacy Practice or
Specialty Residency.
-
Psychiatric Pharmacy Certification: This
certification indicates that the holder specializes in the
medicinal care of patients with psychiatric-related
illnesses. Usually, these professionals are one part of
multidisciplinary treatment team, and work to optimize drug
treatment and patient care by conducting specific
activities. These might include:
- - Monitoring patient response to medicine
- - Patient assessment
- - Recognizing drug-induced problems
- - Defining appropriate treatment plans
Requirements include: Aside from passing a
specialty certification examination, the candidate
must:
- -- Have graduated from a pharmacy program accredited
by the Accreditation Council for Pharmacy Education or an
alternative program accepted by BPS
- -- Have a current and active practice license
- -- Have completed four years of practice with
substantial time spent in psychiatric pharmacy practice,
or completed a Specialty Residency in Psychiatric
Pharmacy plus one additional year of practice with
substantial time spent in psychiatric pharmacy.
Grocery Retail Certification & Licensing
Within the grocery industry, licensing and certification
programs can be as difficult to find as bread and milk on store
shelves before bad weather hits. While some are available,
training and continuing education provided by national and
state associations or by a company's in-house program tend to
be the norm.
Advanced Certification
-
Western Association of Food Chains (WAFC) Retail
Management Certificate Program: Developed by food
industry and college professionals, this 10-course program
offered through community colleges in western states
emphasizes business essentials, including how to
effectively manage and communicate in the retail food
industry.
In addition, to the certificate program, the WAFC offers
a Food Industry Management Program and a Food Industry
Executive Program, both of which are offered at the
University of Southern California. The 14-week management
module is geared toward workers who show promise in
leadership roles. The executive program is intended for
senior managers. http://www.wafc.com/index.htm.
- National Registry of Food Safety Professionals (NRFSP)
Certified Food Safety Manager: Accredited by the American
National Standards Institute, all states and jurisdictions
recognize this certification, which is valid for up to five
years. Some state health departments may require more
frequent renewal. www.nrfsp.com.
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The Retail Supply Chain Certification (RSCC): This
credential, provided by the Retail Industry Leaders
Association (RILA) in partnership with Accenture's Supply
Chain Academy, is ideal for professionals responsible for
overseeing a retailer's inventory.
Using input from academic, industry and functional
experts, the 50-plus hour curriculum teaches professionals
to manage, forecast and plan inventory. On completion of
the on-line program, the certificate holder should have the
ability to make more-informed decisions - ensuring products
go to the right place at the right time. http://www.retail-leaders.org/latest/rlCertification.aspx?section=RCEROV
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Marketing Management Certificate: Often considered
an entry-level credential, this certificate usually focus
on such marketing basics as principles of microeconomics,
principles of salesmanship, business computations, business
law, managing a small business and more.
These certificates in many cases do not require any
other prerequisites other than a high school diploma or
GED. Marketing Management programs can be found at a number
of community colleges and trade schools.
Food Service Retail Certification &
Licensing
When a retail business involves the storage, handling and/or
sale of food, ServSafe Certification may be required. Local
Department of Health offices and Small Business Centers will
have information specific to their jurisdictions and areas of
service. These certifications and licenses may help
professionals in this end of retail take their career to the
next level.
- ServSafe Food Protection Manager Certification:
This credential, which professionals in food retail may
obtain by passing a specific course, covers sanitation
(including personal hygiene, food contamination, and food
borne illnesses), the flow of food in the operation (cross
contamination, time and temperature control, storage,
receiving, cooling and reheating, and preparation and serving
of foodstuffs), and how to maintain sanitary facilities and
properly manage pests. The Food Protection Manager
Certification shows that the holder has met the American
National Standards Institute's (ANSI) standards for safe food
handling. It also ensures the retailer knows how to protect
the customers, their food, and employees from unnecessary
illness, contamination, and damage to your reputation. This
speaks volumes to customers as their perusing the shelves for
something tasty to purchase.
- ServSafe Fundamentals of Responsible Alcohol Service
Certification: ServSafe offers courses for this
credential. The training includes checking for false
identification, the laws and your responsibilities as an
individual or establishment that serves alcohol, and methods
of determining intoxication for responsible alcohol
service.
ServSafe offers a second level of training for both their
Food Protection Manager Certification and
Fundamentals of Responsible Alcohol Service
Certification. An instructor certification in both cases,
this allows you to teach the ServSafe courses to your own
employees, ensuring their quality of training, as well as
teaching the ServSafe courses to others in your area. At the
instructor level, you can become an instructor, proctor, or
have dual-role status. The instructor teaches the material, the
proctor oversees testing and certification, and those with
dual-role status can do both.
General Retail Licensing & Certification
In the overall retail world, a good salesperson rarely backs
down from the challenge of a difficult prospect. In the same
respects, an effective manager seems to always find a solution
when problem arises. It's this kind of know-how and quick
thinking that keeps the crme of the retail crop at the front of
the line in terms of career achievement. So, it only makes
sense that this very competitive industry encourage
certification beyond the routine education. And so is the case.
Today's retail certification programs aim to help professionals
in the field redefine their job path. Even more, they prove
that spending a money now on credentials can lead to big
payoffs later at the register.
National Retail Federation Certifications
The National Retail Federation offers three certifications
(based on industry standards) through its not-for-profit
research and education arm, the National Retail Foundation.
These certifications are representative of the knowledge and
skills used in retail and service positions ranging from
entry-level to first-line supervisory. For the retail
professional looking to take the next step in their career and
start their own operation, these certifications make the
perfect tool for ensuring the hired help performs at the
highest standard. In addition, these programs offer great
insight for transitioning retail employees.
- National Professional Certification in Customer
Service: This certification acknowledges that the holder
obtains and uses the service skills needed to address clients
in an effective and appropriate manner. An assessment,
comprised of real life customer service situations, is used
to document the individual's knowledge of industry-identified
standards.
The certificate exam uses The Customer Service & Sales Skill
Standards to determine the candidate's level of competence.
These standards were established through participation from
thousands of employers, employees and industry experts across
multiple fields.
Specifically, this certification benefits employers by
helping weed out staff members capable of dealing one-on-one
with the consumer. Moreover, it helps set the company
expectations for customer management.
- National Professional Certification in Sales: This
is an industry-driven credential that helps employers
identify qualified sales professionals, and attests to the
skill level of employees and job seekers for
service/sales-related positions.
The certification, which is meant to go hand-in-hand with the
National Professional Certification in Customer Service, was
designed to capture the core sales duties for a broad range
of entry-level through first-line supervisory positions. It
focuses on the candidate's ability to close a deal, to
predict customer actions, to handle repeat clientele, to
understand sales quotas and more.
As such, this certification is appropriate for anyone
interested in obtaining a position in retail, or for those
sales professionals looking to build out their rsum.
- National Professional Certification in Retail
Management: This widely-endorsed credential was developed
with support from the U.S. Department of Labor. It defines a
new level of career advancement to motivate pursuing and
current retail managers to grow in their jobs. This
certification focuses on core teachings for a broad range of
management positions.
The certification exam is based on competency
statements developed with input from many companies and
employees. It not only allows businesses to identify
management-ready employees, but it also helps establish
performance goals, builds retention, and possibly reduces the
cost of recruiting and training employees.
Retail Industry: Training & Continuing Education [top]
Specialized Retail Training & Continuing
Education
Apparel Retail Training & CE
Though advancement in the clothing-sales business typically
requires a two- or four-year college degree rather than a
certificate, the proliferation of distance learning programs
makes earning these credentials a relatively simple manner -
especially for business owners or individuals already employed
in full-time jobs. A good way to begin the process is to
conduct some Internet research on the dozens of colleges, art
schools and universities that offer online degrees in these
fields.
The following Web sites provide extensive listings of the
best educational resources for aspiring fashion pros.
- Education Portal: http://education-portal.com/index.html. A window
to a plethora of degree programs in all areas, as well as
school ratings/reviews and education news. One search for
online "fashion merchandising" colleges returned 80
results.
- All Art Schools Fashion Career Center: http://www.allartschools.com/faqs/fashion-career.php.
Offers descriptions of fashion retail specializations, as
well as a searchable database of leading art and design
schools with majors in merchandising, buying and marketing.
The majority of listed institutions provide both online and
on-campus opportunities.
- Fashion Schools: http://www.fashion-schools.org. Covers all
aspects of the fashion industry, with a good bit of content
devoted to retail disciplines; also includes a searchable
school directory and a section featuring online degree
options.
Cosmetology Retail Training & CE
Most state boards require a set amount of continuing
education hours not only for advanced licenses but also for
license renewal.
The following organizations and resources provide or list
training and continuing education opportunities for people in
the industry:
National Cosmetology Association: Knowing the
necessity and importance of continuing education in the field,
the National Cosmetology Association (NCA) awards Sally Beauty
Scholarships each year. NCA members can apply by filling out
the application, submitting two letters of reference and
writing a 250-word essay.
http://www.ncacares.org/resources/scholarship.cfm
In-House Training Program Titles: Outside of these
programs, many exclusive salons offer in-house training for
their employees, allowing them to move up the ranks. Based on
experience and tenure - not necessarily on licenses and
certifications held - employees receive a designation reflected
in the price of services. These titles often start with (in
order of status):
- - Apprentice
- - Stylist,
- - Designer Stylist,
- - Master Stylist
- - Artistic Director.
Pharmaceutical Retail Training & CE
Continuing Education through the American Pharmacists
Association (APhA):
This industry resource, recognized by the Accreditation
Council for Pharmacy Education, provides a number of CE
opportunities for postgraduates looking to enhance their skills
and roles in pharmacy. APhA certificate training programs use a
combination of self-study and live seminars to teach
professionals in several areas, including:
- Pharmacy-Based Immunization Delivery
- Pharmaceutical Care for Patients with Diabetes
- Pharmacy-Based Lipid Management
- OTC Advisor: Advancing Patient Self-Care
- Delivering Medication Therapy Management in the
Community
The APhA makes enrollment in certification training programs
easy by working with other organizations such as universities
and state pharmacy associations to offer on-site courses.
Interested professionals can find out about programs in their
area by emailing the APhA Certificate Training Department at
ctp@aphanet.org.
Also, APhA provides information on upcoming sessions throughout
the country at www.pharmacist.com/AM/Template.cfm?Section=Upcoming_Sessions.
APhA Continuing Education (CE) Online Center: This
Internet resource lets visitors view and link to more than 80
online CE courses. Members can database transcripts pertaining
to courses they've already completed as well as manage other CE
requirements. Also, the CE Online Center provides ongoing
Webinars, each focused on the most current issues facing the
pharmaceutical world.
www.pharmacist.com/Content/NavigationMenu3/ContinuingEducation/OnlineCECenter/Online_CE_Center.htm.
Grocery Retail Training & CE
Most national and state organizations involved in the
grocery industry provide a variety of continuing education
opportunities, whether through face-to-face or Web seminars,
workshops or annual conventions. The following is a list of
grocery groups offering such opportunities for career
advancement learning:
Food Service Retail Training & CE
While many
people in the restaurant and food service industry go to one of
the nation's many culinary schools for training and continuing
education, there are other key resources available.
- Continuing Education through ServSAFE: Helping
Define and uphold the standard for quality in the hospitality
industry, ServSafe provides food retailers with the most
up-to-date training (and certification) in safe and hygienic
food handling. The agency also focuses on the best
environmental sanitation for a food preparation or storage
facility. Possessing a ServSafe certification indicates the
holder understands and adheres to the most modern government
food regulations and preparation techniques.
Today, many state alcoholic beverage control groups now
require proof of some sort of alcohol safe service training,
and many state and local health departments require similar
food safety training. ServSafe provides the texts, training,
and testing around the United States for these courses.
Certification in these programs does need renewal, which
varies by state (usually at least every three years.)
The ServSafe Website contains all information on testing and
training in areas throughout the U.S., as well as details on
becoming an instructor, proctor, or obtaining dual-role
status. There are also links to each state, detailing their
requirements for certification and renewal, as well as links
to their sites.
www.servsafe.com.
The National Council for Chain Restaurants: This
trade association, a division of the National Retail Federation
(NRF), exclusively represents chain restaurant companies.
Professionals in the field can turn to this resource for a slew
of continuing education opportunities regarding new food laws,
management and more.
http://www.nccr.net/.
General Retail Training & Continuing Education
National Retail Federation Branches
The National Retail Federation (NRF), the largest retail
trade group in the world, represents more than 1.6 million
retail companies in the United States in every sector of the
industry. The NRF has four association groups under its
umbrella as well: each offering continuing education resources.
These are:
- The Association for Retail Technology Standards,
an international membership organization dedicated to
reducing the cost of technology through standards.
http://www.nrf-arts.org/.
- The National Council for Chain Restaurants, a
trade association exclusively representing chain restaurant
companies.
http://www.nccr.net/.
- The Retail Advertising and Marketing Association,
a trade association of retail marketing and advertising
professionals and their counterparts on the agency and
service side; and Shop.org, the online association for all
retailers.
http://www.rama-nrf.org/content/default.asp?folder=home&file=main.htm&bhcp=1
How to Pursue National Retail Federation Certifications
Tutorials and practice exams are available at:
National Professional Certification in Customer Service: In
order to pursue this certification, applicants must be 16 years
or older. Other qualifying applicants may include students that
have passed at least the 11th grade and who are in
good standing with their employers, schools, or training
programs. Once these requirements have been met, applicants can
pursue the following steps:
- Take and pass the Customer Service Assessment exam. This
70-question test is comprised of real-life customer service
situations, asking test takers to identify the best courses
of action. The proctored test is delivered by computer and
takes about one hour to complete. Fees vary depending on the
site where the exam is taken.
- Apply for Certification. Applicants find out whether they
passed the assessment immediately upon completing the exam.
Those who pass will complete the application for
certification. Candidates must provide a professional
reference other than a family member. Candidates who do not
pass the Assessment receive a profile of strengths and
weaknesses to assist in accessing customized training and can
retest after 30 days. There is a retesting fee.
- Get recertified. Recertification for this certificate
occurs every three years. The NRF will provide information
regarding recertification at that time.
National Professional Certification in Sales: In
order to pursue this certification, the applicant must already
hold the Customer Service Certification. Once this is obtained,
those seeking the National Professional Sales credential will
take a 75-question test comprised of real-life sales
situations, some delivered through graphic and audio. Each
question presents a problem and several possible courses of
action. The assessment relates to three critical work functions
identified in the Sales Skill Standards. These include:
- Preparing for selling, gaining customer commitment
- Closing sales
- Developing and implementing a follow up plan
National Professional Certification in Management: In
order to pursue the Certification in Management, the applicant
must hold the Customer Service Certification. The NRF also
recommends at least three years of retail management experience
before pursuing this certification. Once these requirements are
met, those seeking certification will take a 100-question test
comprised of real life retail management experiences, with
questions presenting possible courses of action. The assessment
pertains to these five major content areas:
- Selling and service
- Merchandising
- Human resources
- Operations
- Finances.
Basics of Retail Credential
The Basics of Retail Credential measures and validates
knowledge of key retail disciplines. The credential aims to
foster deeper industry familiarity among business consulting
professionals and others. The assessment builds on existing
credentials developed by NRF Foundation, including the National
Professional Certifications in Customer Service, Sales and
Management.
To earn this credential, applicants must pass a 75-question
computerized assessment, which measures knowledge in the
following retail disciplines:
- Retail Operations
- Merchandising
- Sales & Marketing
- Retail Management & Planning
- The Retail Context & Customer
- The Retail Organization & People/Human Resources
- Warehousing & Logistics
National Retail Federation Training and Continuing Ed.
Resources
NRF University Wired
NRF University Wired is on online education center aimed at
the retail industry. Anyone can register on their website and
sign up for online classes ranging from Intro to Retail
Management to Merchandising to Strengthening Customer
Relationships. Single classes last one and a half hours. Course
bundles, like the Retail Management Training Suite, offer six
courses together and are designed to give managers a complete
overview of the skills they need to possess.
www.nrfuniversitywired.com
Retail Skills Centers
Retail Skills Centers are one-stop career hubs that provide
both new and tenured employers in the retail industry tools for
meeting their workforce needs. Skill Centers recruit, train,
and place individuals in flexible job opportunities and
long-term retail careers. They provide core customer service
and sales education to prepare job-ready workers. In addition,
these centers offer advanced training for employers and workers
seeking higher skills, challenges and credentials from the
industry.
Retail Skills Centers use curriculum and training based on
National Customer Service & Sales and Pilot Retail Skill
Standards. Programs run the gamut, from ESL training to career
counseling. For a list of Retail Skills Centers around the
country, visit: www.nrf.com.
NRF Resource and Training Products
The National Retail Federation offers study aides and
reference resources, as well as assessments for Retail
Readiness and the National Customer Service program. Study
aides and reference resources include a 12-book workbook series
called "Retailing Smarts Series" covering points such as
techniques for closing a sale, stocking shelves and how to meet
your customer's needs. They also offer "Customer Service &
Sales Skills Standards" in print.
Other Continuing Education Opportunities.
Continuing Education through the National Retail Tenants
Association: A not-for-profit corporation, the National
Retail Tenants Association provides an annual educational
conference as well as a variety of widely-regarded resources.
The group focuses on retailers responsible for managing
commercial leases. Through its programs, it aims to help
professionals to "more profitably manage their leases."
Past teaching have included joint auditing, new software
system information, and proactive management of common area
expenses.
http://www.retailtenants.org/about/history.php.
Continuing Education through American Management
Association: This organization offers multiple training
seminars around the U.S., as well as certification courses,
based on proven management techniques. Retailers can find a
variety of useful seminar subjects that deal with
communications, human resource management, finance and
accounting, management and supervisory skills, office and
administrative support, sales, strategic planning and more.
Some specific seminar areas include:
- Communicating With A Multigenerational Workforce
- Driving Organic Growth: How to Maximize Your Company's
Assets
- The 21st Century Global Leader
- High-Impact decision making: Reducing risks, Maximizing
Results
- Inventory Management Techniques: Planning, Replenish and
Activities Control
www.amanet.org.
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